Your request has been sent

Dear Customer,
We have successfully received your request.

Our team will now verify the information you submitted. You will then receive an email from logistics@cruna.com with all the necessary instructions and the waybill for pickup. The pickup reservation is handled directly by CRUNA.

We ask that you wait for a notification from our team before shipping the item on your own.

What happens now?

  1. Let's review the request

    Our team reviews all the information submitted.

  2. Get the instructions

    You will receive an email from logistics@cruna.com with the waybill for pickup.

  3. Package Pickup

    Pickup reservations are handled directly by CRUNA.

  4. Refund or Reshipment

    Once we have received and inspected the products, we will proceed with the refund or shipment of the new item



RETURN POLICY

If you are exchanging an item for a different size or color, the new item will be shipped after the original product has been returned to our warehouse and subject to availability. Please note that all items must be returned in the same condition in which they were received: unworn, unwashed, unaltered, and with all original tags, labels, and accessories intact.