1. About Cruna
2. Customers
3. Product Order and Contract Conclusion
4. Pricing
5. Terms of Payment
6. Delivery
7. Right of Withdrawal and Returns
8. Conditions of Integrity for Returns
9. Legal Warranty for Non-Compliant Products
10. Privacy and Personal Data Protection Provisions
11. Applicable Law and Jurisdiction
12. Notices or Complaints

The Terms and Conditions of Sale set forth below apply to the purchase of products (the "Products") displayed on the website shop.cruna.com ("Site") of Cruna S.r.l. ("Cruna" or the "Seller"). Any user browsing the Site ("User") is encouraged to read the Terms and Conditions before completing an order to purchase products on the Site ("Order"); in fact, the submission of an Order implies its acceptance. Any changes to the Agreement will become effective immediately upon posting on the Site and will govern all subsequent Orders.

1. INFORMATION ON EYE

Cruna is a men's clothing brand, specializing in the production of trousers. All products are made entirely by hand and in Italy. On the Site, the User can find information regarding the brand and the purchase of products online.

Cruna S.r.l.
Via Vecchia Ferriera, 141,
36100 Vicenza, Italy
VAT CODE: IT 03621630247
Vicenza Chamber of Commerce
online@cruna.com

2. CUSTOMERS

The placing of Orders on the Site is permitted only to natural persons who have the legal capacity to enter into binding agreements in accordance with applicable law and are acting for purposes unrelated to any business or professional activity they may be engaged in ("Customers").

Where requested, Customers must provide their first name, last name, date of birth, email address, delivery address for the Products, social security number and other personal information. Such information must be true, accurate and constantly updated. You may not place Orders on the Site using the name or credentials of another person unless expressly authorized to do so by the person entitled to do so.

The purchase of Products for resale purposes is prohibited.

3. PRODUCT ORDER AND CONCLUSION OF THE CONTRACT

The presentation of products on the Site constitutes an invitation to offer.

The Order can be placed through the Site by selecting any image of the product presented therein and otherwise following the steps and instructions specified on the Site. In order to make any changes and/or corrections to the Order, the Customer must follow the relevant instructions contained on the Site.

The single Order cannot contain more than 5 products at the same time.

The Order will be sent by clicking the "Proceed with Order" button and will be stored in Cruna's order custody database for the period of time provided for by the applicable regulations.

The Order will then be considered a contractual proposal to purchase. Upon receipt of the Order Cruna will send the Customer an email containing the Order number and information about the products ordered, details of the price of each product, the shipping address as well as the payment method. Such email does not constitute acceptance of the Customer's proposed purchase, but only constitutes confirmation of receipt of the Order. Upon receipt of the Customer's Order, Cruna will verify the availability of the products ordered as well as the correctness of the information provided by the Customer.

The sales contract with Cruna will be concluded only with the sending of a separate email of acceptance of the proposed purchase and/or confirmation of shipment of the ordered products.

The Customer's order may be rejected in the event of an error in the information provided by the Customer, in case of a supervening exhaustion of available products, in case insufficient guarantees of solvency are detected, if the order does not correspond to normal consumption needs (a requirement that applies both in relation to the number of products purchased within a single order and in the case of a plurality of orders relating to the same product, even if each order includes a quantity of products corresponding to normal consumption needs), or for reasons of force majeure.

If the order cannot be accepted, Cruna will notify within 10 days after receipt of the order, the possible inability to process the order itself which will be followed by the immediate release of the amount reserved for payment.

4. PRICES

The price of the product published on the Website is per item, expressed in Euros and inclusive of VAT ("Prices"). Cruna will be responsible for the payment of all taxes, duties, charges and/or shipping costs.

Regarding the shipping costs of Orders ("Shipping Charges"), these (where due), inclusive of VAT, will be visible in the Order summary during the checkout process. In general, Shipping Charges to Italy are free of charge for Orders with a value greater than or equal to €150, while for Orders below €150, Shipping Charges amount to €10 per Order. Shipping Charges to Europe are free of charge for Orders with a value greater than or equal to €300, while for Orders less than €300, Shipping Charges are €20 per Order. For Orders with destination United States, Shipping Charges are always paid by the Customer, regardless of the value of the Order, and are communicated during checkout.

Transportation costs indicated by Cruna srl at the time of the order do not include customs duties, taxes and import charges. For orders placed on our website with delivery to the UK, Switzerland, the United States and, in general, to all non-European countries, any customs clearance charges are the responsibility of the customer and are not included in the shipping costs provided by Cruna srl. Failure by the customer to pay these charges will result in non-delivery of the ordered goods.

Any changes made to the Prices of the products will be effective from the date of publication of the new Prices on the Site, without retroactive effect on Orders already accepted by sending Order Confirmation. Without prejudice to the case of a recognizable error pursuant to Article 1431 of the Italian Civil Code, the Seller reserves the right not to accept an Order due to the incorrectness of the Price published on the Site or indicated in the email sent to confirm receipt of the Order, i.e. prior to its acceptance by the Seller.

5. TERMS OF PAYMENT

Payment by the Customer may be made by credit card, active PayPal account, or other electronic methods. The following credit cards are accepted:

Visa/Visa Electron
Mastercard
American Express
Maestro International
PayPal
Google Pay
Apple Pay

6. DELIVERY

Delivery of products is made in Italy and Europe (including Bulgaria, Croatia, Denmark, Poland, United Kingdom, Czech Republic, Romania, Sweden, Switzerland and Hungary), and also in selected non-EU countries, including the United States, to the address indicated by the Customer, only after regular payment of the order submitted to Cruna.

In accordance with Article 61 of the Consumer Code, Cruna undertakes to deliver the products no later than 30 (thirty) days from receipt of the order, except in unforeseen circumstances beyond the control of Cruna srl.

In certain circumstances, such as during sales periods or company closures, delivery times may vary. The Seller cannot be held responsible for delays in delivery that are not attributable to its fault or negligence. Therefore, the Seller shall be exempt from liability for delays due to force majeure, strikes, natural disasters, customs clearance procedures, and any other event related to the provision of courier services or any other circumstance beyond its control.

The Customer is invited to do everything possible to facilitate the delivery of the Order, making themselves available for receipt or delegating it to third parties.

The courier will make a first attempt to deliver the Order to the address indicated by the Customer. If the delivery is unsuccessful, the courier will make a further delivery attempt the following day. If the second attempt is also unsuccessful, the express courier will leave a paper notice containing their contact details and the collection point where the products can be picked up. If the Customer does not collect the products from the collection point within 10 days, the products ordered will be returned to the warehouse. Customer Service will contact the Customer to agree whether to proceed with a new shipment of the products ordered or to refund the relevant payment.

Upon delivery, the Customer must check the accuracy of the number of packages and the integrity of the external packaging. If the Customer finds any anomalies in the delivery, for example with regard to the number of packages or damage to the external packaging, the Customer must sign the delivery document with reservation and contact Customer Service. If the Customer fails to do so, they will not be able to subsequently raise any objections regarding the delivery, except as provided for in Article 9 below concerning hidden defects and in compliance with the law on mandatory consumer protection.

The Customer can contact Customer Service by filling out the form on the Website or by sending an email online@cruna.com.

For all international non-EU shipments, including those to the United States, please note that:

Any customs duties, local taxes or import taxes are the sole responsibility of the Customer and must be paid according to the customs regulations of the destination country.
In case of rejection of the package or non-payment of customs charges, the shipment will be returned to Cruna. In this case, the costs incurred for shipping, return and any other related costs will be deducted from any refunds due.
It is the Customer's responsibility to inquire in advance about the customs regulations of the country of delivery. Cruna cannot be held responsible for delays, blockages or additional costs caused by customs controls or local restrictions.

7. RIGHT OF WITHDRAWAL AND RETURNS

Within 14 (fourteen) days from the date of delivery of the Order, the Customer may exercise the right of withdrawal provided for in Article 52 of the Consumer Code, without penalty and without having to provide any reason ("Return Procedure").

In order to activate the Return Procedure, the Customer will be able to: (i) access his profile, (ii) enter the section "Your Orders", (iii) select the product to be returned and (iv) click on "Request Return". Alternatively, the same may contact Customer Service by phone or email requesting to avail of Cruna's Return Procedure.

After multiple withdrawals and returns by a Customer, the Seller may reserve the right to decide whether or not to accept an Order from the same Customer.

During the return request, the Customer must contact the courier to agree on the day and time slots when the collection can be made. Collection of the return must be made no later than 14 days after the exercise of the right of withdrawal.

Following the aforementioned return request, the Customer will receive an email acknowledging that the return has been accepted and indicating the Tracking Number to track and monitor the progress of the shipment.

You may return an item purchased on the Site only if it is in the same condition in which it was received, with every label, security seal, packaging and accessory (case, hanger, garment cover, etc.) received with the Order. Costs for the Return Procedure will be borne by Cruna.

In the event that the exercise of the right of withdrawal satisfies the above conditions, the refund of the value of the returned products, equivalent to their purchase price, will be made by crediting the amount paid by the Customer within 14 (fourteen) calendar days, starting from the date on which Cruna became aware of the request for withdrawal.

Cruna may withhold the refund until it has received the returned goods or until the consumer has demonstrated that it has returned the goods, whichever situation occurs first. Cruna will make such refund using the same means of payment used by the Customer for the initial transaction, unless expressly agreed with the Customer on another means of payment and provided that this does not result in additional charges to the consumer.

To this end, the customer authorizes Cruna to retain his or her bank details and payment information for as long as necessary to exercise the right of withdrawal. Cruna's Return Procedure can only be activated from Italy.

Regarding returns and exchanges, In Italy and European Union countries there is free exchange for each order. In the United Kingdom and Switzerland, Cruna will bear the shipping costs related to the first exchange; however, all customs clearance, duties or import taxes will remain the responsibility of the Customer. Any exchanges after the first will be fully borne by the Customer, including shipping costs. For the United States, there is no free return or exchange. All shipping, customs duties and clearance costs are always the responsibility of the Customer, both for the initial shipment and for any return or exchange requests.

Abuse of the return service

Cruna is committed to providing its customers with a simple and transparent returns and exchange policy.

However, in the event of abnormal or excessive use of the return and/or exchange service (including, but not limited to: a high frequency of returns, systematic returns of multiple sizes of the same product, or behavior that results in disproportionate operating costs), Cruna reserves the right to:

limit or exclude the free return and/or exchange service;
charge shipping fees for returns and exchanges;
refuse future orders or suspend the customer's account.

In cases where the customer is responsible for return shipping costs, the customer is asked to arrange shipment of the package independently through the courier or postal service of their choice, and to subsequently provide Cruna with the corresponding tracking number.

If, at the customer’s request, Cruna arranges for pickup through its contracted carrier, a shipping fee will be charged in the amount of:

€15.00 for returns picked up in Italy;
€25.00 for returns picked up in European Union countries;
For returns from non-EU countries, the fee will be communicated to the customer before the pickup is arranged.

These amounts may be deducted directly from the refund due or requested from the customer before the pickup is arranged.

These measures will be implemented in accordance with current legislation regarding the right of withdrawal, which remains guaranteed in all cases under the law.

8. CONDITIONS OF INTEGRITY FOR RETURN

According to the provisions of Article 57 of the Consumer Code, the consumer is liable if the products returned by the Customer are damaged, incomplete, deteriorated, and/or used in a manner inconsistent with normal diligence. The Customer must therefore ensure that:

the item has not been used or suffered damage during the trial;
the item has not been soiled or has undergone washing;
the item retains all pendants, labels, the guarantee seal placed on the item at the time of quality control, and the original finish; - the item has not been modified in any way;
and in general the item has been used within the limits of normal diligence and not beyond what is necessary to establish its nature, characteristics, and function (e.g., in the case where the item has been worn and not merely tried on).

In particular, all items must be returned inside in the original packaging, with every label, security seal, packaging and accessory (case, hanger, dress cover, etc.) received with the Order, which are considered an integral part of the item.

In case of return of the item damaged, incomplete, deteriorated and/or in conditions of use not in accordance with normal diligence, without prejudice to the right of withdrawal, the Customer will be charged the amount corresponding to the decrease in value of the good. In such cases, Cruna will promptly notify the Customer of the damages and non-conformities found upon receipt of the items. The amount charged to the Customer, which in any case may not exceed the price paid for the purchase of the item, will be deducted from the refund due to the Customer.

For any doubt the Customer may contact Customer Service.

9. LEGAL WARRANTY FOR NON-CONFORMING PRODUCTS

The Seller is liable to the Customer for any lack of conformity existing at the time of delivery of the Product, pursuant to Articles 128 et seq. of the Consumer Code.

The statutory warranty is valid for 2 (two) years from the date of delivery of the Product.

In the event of a defect, the Customer may contact CRUNA Customer Service, attaching the required documentation (order number, description of the defect, and any photographic evidence), to allow for an initial assessment of the case. Simply receiving the product does not imply acknowledgment of the defect; verification by the Seller is required.

If the defect is confirmed, CRUNA will, at no cost to the Customer, restore the Product to compliance through one of the remedies provided for by applicable law, selecting the most technically and economically appropriate solution, taking into account the availability of the product and the nature of the defect.

For example, CRUNA may proceed with:

replacement of the Product with an identical or equivalent item, if available;
the free shipment of original components or accessories (such as, for example, buttons, drawstrings, or other parts of the garment), when this solution is appropriate to restore the Product’s conformity;
Pickup of the Product from the Customer, repair by the manufacturer or an authorized service center, and subsequent return to the Customer, with all shipping costs borne entirely by CRUNA.

If a repair by the manufacturer or an authorized service center is necessary, turnaround times may vary depending on the type of repair and the availability of parts. As a general guideline, these repairs take up to 15 business days, barring exceptional circumstances.

If repair or replacement is impossible, excessively burdensome, not carried out within a reasonable time, or does not restore the Product’s conformity, the Customer may avail themselves of the additional remedies provided for by the Consumer Code, including, where the conditions are met, termination of the contract with a consequent refund of the price paid.

10. PRIVACY AND DATA PROTECTION PROVISIONS

The collection and processing of data are carried out for the management and execution of present and future purchase orders and in particular for the performance of obligations arising from these General Terms and Conditions of Sale.

A copy of the Privacy Policy can be found at shop.cruna.com.

11. APPLICABLE LAW AND PLACE OF JURISDICTION

These general conditions of sale are governed by Italian law.

All disputes relating to these Terms and Conditions of Sale and the contracts regulated by them shall be known by the competent Court of the place of domicile or residence of the Customer according to the applicable law or, at the Customer's choice, by the Court of Vicenza. This is without prejudice to the possibility of promoting the out-of-court settlement of disputes, as provided for in Articles 66 and 141 of the Consumer Code.

12. CRUNA CLUB LOYALTY PROGRAM

CRUNA reserves the right to supplement or amend the Terms and Conditions of the Cruna Club Loyalty Program, governed by the specific Cruna Club Program Terms & Conditions | Terms & Conditions taking care that the changes made to the Program do not affect the rights acquired by Members. Any changes will be made known to Members through appropriate notices and at www.cruna.com.

13. COMMUNICATIONS OR COMPLAINTS

For any communication, information or complaint regarding an Order and these Terms and Conditions, the Customer may contact Customer Service on the Contact Us page or by email to: online@cruna.com.