Shopping on our site is quick and easy:

1. Browse the catalog and click on the product you are interested in.

2. On the product detail page, select your preferred size and color and click "Add."

3. A summary window will open, click on "Proceed" and proceed to purchase.

4. Proceed to register your personal information to place your order or log in to your account if you are already a registered customer.

5. Enter your shipping address and payment information. If you have special delivery requirements, don't forget to report them in the appropriate section.

You can check and change the contents of your Shopping Cart at any time and you can pay with major credit cards (MasterCard, Visa, American Express) with PayPal, Apple Pay, Google Pay and Klarna.

We accept all major credit cards (MasterCard, Visa, American Express), PayPal, Apple Pay, Google Pay and Klarna.

The amount is charged at the time of the order, on the selected payment method.

You must be a registered user to save your favorite products.

1. Create your account or log in if you already have one.

2. Browse the catalog and click on the product that interests you

3. On the product page, select your preferred size and color.

4. Click on the "Add to Wish List" button.

5. To find the products you have placed on your wish list, click on "Whislist" in the upper right corner

6. A window will appear where your favorite products will be visible.

The order confirmation email includes the Tracking Number, a code that allows you to track the shipment in real time on the courier site.

If you are a registered user, you will be able to track the shipment directly from the "Your Orders" section.

If you have any problems with your account, or for any inquiries regarding your order, shipping or free return service, you can contact us at [email protected]

The change is possible before the warehouse has processed the order.
If you wish to change the delivery address or postpone the delivery to a specific date, for example when you are on vacation, you can contact us at email [email protected]

If you wish to cancel your order, we recommend that you contact our Customer Care immediately who will check the status of your order.

If cancellation is not possible, you can take advantage of our free return service. Within 14 days after delivery of your order, you can request a return for any reason. Find more information in the "Returns and Refunds" section and in the "Terms and Conditions of Use" section.

On the product page, under "Size Guide," you can see details on sizes, measurements, and fit.
For more information on the fit of our models you can contact our Customer Care and they will provide all the details.
Contact us at[email protected] on WhatsApp at +39 3755107722.

Find"Contact Us" at the bottom of the navigation pages. Clicking on it will show a phone number and a form to send an email.

The return and size exchange service is free of charge. From the delivery of your order, you have 14 days to request an exchange.

Contact us at [email protected] we will check if the size you want is available.
If successful, you will receive an email confirmation and instructions for returning the items you wish to exchange. Prepare your package and wait for the courier to pick it up.

All products must be returned in the same condition in which you received them: unworn, unwashed, unaltered, and with all original tags, labels, and accessories removed.

In case we cannot meet your size change request you can proceed with the return. For more information visit the "Returns and Refunds" section.

Shipping to Italy is free for orders over 150 € and is made within 7 working days. In the case of orders worth less than 150 €, the shipping cost will be 10 €.

Shipping to Europe is free for orders over 300 €. In the case of orders worth less than 300 €, the shipping cost will be 20 €.

If you have any special delivery requirements, please remember to let us know in the appropriate section.

We suggest that you specify all practical delivery information, such as the name on the intercom, the name of the company, or the presence of the concierge.

The order confirmation email includes the Tracking Number, a code that allows you to track the shipment in real time on the courier site.

If you are a registered user, you will be able to track the shipment directly from the "Your Orders" section.

If you have any problems with your account, or for any inquiries regarding your order, shipping or free return service, you can contact us at [email protected]

The courier will make one more delivery attempt. If the second attempt is also unsuccessful, a notice will be left with contact information and your order will be deposited at a pickup point.

By contacting the courier company indicated on the notice, you will be able to pick up your order from the appropriate location that will be indicated to you. If you are unable to pick up your order from the pickup location, after a few days of storage the package will be sent back to our warehouse.

We deliver to Italy and all over Europe, including Bulgaria, Croatia, Denmark, Poland, UK, Czech Republic , Romania, Sweden, and Switzerland.

The shipping costs indicated by Cruna srl at the time of the order do not include customs duties, taxes and import charges. For orders placed on our website with delivery to the UK, Switzerland and, in general, to all non-European countries, any customs clearance charges are the responsibility of the customer and are not included in the shipping costs provided by Cruna srl. Failure by the customer to pay these charges will result in non-delivery of the ordered goods.

The return and size exchange service is free of charge. From the delivery of your order, you have 14 days to request a return, whatever the reason.

To return a product or to request free size exchange service, you can contact us at [email protected]

All products must be returned in the same condition in which you received them: unworn, unwashed, unaltered, and with all original tags, labels, and accessories removed.

In case of defects of any kind, you can request free return or exchange service.

To return a product or to request free size exchange service, you can contact us at email [email protected]

After receiving the return and verifying the damage, we will provide a refund or replacement of the failed product, depending on your request and product availability.

We will update you regularly by email until we confirm your refund. For any information regarding your return of a failed product, you can contact us at email [email protected] or on WhatsApp at +39 3755107722.

As soon as your return is delivered to our warehouse, the Quality Control department will make the appropriate checks. If successful, we will confirm acceptance of your return and make arrangements for a refund.

The refund will be processed within ten business days of accepting the return, via the same payment method you used to make the purchase.
If the refund is for an out-of-stock product that we are unable to ship to you, the refund will be processed within five business days of when you placed the order.

To exchange a product you must return it by following the online return procedure and proceed with a new order.

We guarantee you the highest levels of security in protecting your personal and payment information.

We accept all major credit cards (MasterCard, Visa, American Express), PayPal, Apple Pay, Google Pay and Klarna.

The amount is charged at the time of the order, on the selected payment method.