Shopping on our website is quick and easy:

1. Browse the catalog and click on the product you're interested in.

2. On the product details page, select your size and preferred color, then click "Add."

3. A summary window will open; click “Proceed” and continue with your purchase.

4. Enter your personal information to place your order, or log in to your account if you’re already a registered customer.

5. Enter your shipping address and payment information. If you have any special delivery requests, be sure to note them in the appropriate section.

You can review and edit the contents of your shopping cart at any time, and you can pay with major credit cards (MasterCard, Visa, American Express), PayPal, Apple Pay, Google Pay, and Klarna.

We accept all major credit cards (MasterCard, Visa, American Express), PayPal, Apple Pay, Google Pay and Klarna.

The amount is charged at the time of the order, on the selected payment method.

To save your favorite products, you must be a registered user.

1. Create an account or log in if you already have one.

2. Browse the catalog and click on the product you’re interested in.

3. On the product page, select your size and preferred color.

4. Click the "Add to Wishlist" button.

5. To view the products you’ve added to your wishlist, click “Wishlist” in the top right corner.

6. A window will appear showing your favorite products.

The order confirmation email includes a tracking number, which allows you to track your shipment in real time on the carrier’s website.

If you are a registered user, you can track your shipment directly from the “Your Orders” section.

If you have any issues with your account, or for any questions regarding your order, shipping, or the free return service, please contact us at logistics@cruna.com

You can make changes before the warehouse has processed your order.
If you wish to change the delivery address or reschedule delivery to a specific date—for example, if you’re on vacation—please contact us at logistics@cruna.com

If you wish to cancel your order, we recommend that you contact our Customer Care team immediately so they can check the status of your order.

If cancellation is not possible, you can take advantage of our free return service. You may request a return within 14 days of the order’s delivery, for any reason. You can find more information in the “Returns and Refunds” section and in the “Terms and Conditions of Use” section.

On the product page, below the available sizes, you'll find our Virtual Fitting Room.

When you enter your age, height, and weight, the system will suggest the best size based on the garment's specifications. We recommend that you follow the size suggested by the Virtual Fitting Room.

For more information on the fit of our styles, please contact Customer Care at online@cruna.com or via WhatsApp at +39 375 510 7722.

Find"Contact Us" at the bottom of the navigation pages. Clicking on it will show a phone number and a form to send an email.

Yes. To request a size or color exchange, you must follow the same procedure as for returns.
If you made your purchase using a CRUNA account, you can submit your request directly from your account dashboard, in the “Your Orders” section, by selecting “Request a Return”: https://cruna.com/account
If you made your purchase without creating an account, you can fill out the form provided: https://cruna.com/pages/richiesta-reso

When filling out the form, you can indicate that you’d like to make an exchange and specify the new size or color you’d like. You’ll also be asked to provide the email address associated with the order, the order number, the reason for your request, and photos of the garment’s labels and tags (optional).

You will then receive an email from logistics@cruna.com with instructions and the waybill. The pickup reservation is handled directly by CRUNA.

The new item will be shipped after the product has been returned to our warehouse and once we have verified the availability of the requested size or color.

All items must be returned in the same condition in which they were received: unworn, unwashed, unaltered, and with all original tags, labels, and accessories.

Shipping within Italy is free for orders over €200 and is completed within 7 business days. For orders under €200, the shipping cost is €15.

Shipping within Europe is free for orders over €300. For orders under €300, the shipping cost is €25.

If you have any special delivery requirements, please be sure to note them in the designated section.

We recommend that you provide all relevant delivery details, such as the name on the intercom, the company name, or whether there is a concierge. 

The order confirmation email includes a tracking number, which allows you to track your shipment in real time on the carrier’s website.

If you are a registered user, you can track your shipment directly from the “Your Orders” section.

If you have any issues with your account, or for any questions regarding your order, shipping, or the free return service, please contact us at logistics@cruna.com

The courier will make another delivery attempt. If the second attempt is also unsuccessful, a notice with contact information will be left, and your order will be held at a pickup location.

By contacting the courier listed on the notice, you can pick up your order at the designated location. If you are unable to pick up your order from the pickup point, the package will be returned to our warehouse after a few days of storage.

We currently ship to Italy and the following countries:
Europe: Austria, Belgium, Bulgaria, the Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Luxembourg, Monaco, the Netherlands, Poland, Portugal, the United Kingdom, Romania, Slovenia, Spain, Sweden, Switzerland, and Hungary.
Outside Europe: Australia and the United States.

Yes, we have enabled shipping to the United States as well. Shipping charges are always additional, regardless of the cart amount, and are calculated at checkout based on the destination of the order.

Please note that since this is a non-EU shipment, any customs duties, local taxes and import fees are always the responsibility of the recipient.
Cruna is not responsible for any additional charges levied by U.S. customs authorities or for any delays due to customs inspections.

The shipping costs indicated by Cruna srl at the time of ordering do not include customs duties, taxes, or import fees.

For orders placed on our website with delivery to the UK, Switzerland, and, in general, all non-European countries, any customs clearance costs are the responsibility of the customer and are not included in the shipping costs provided by Cruna srl.

Failure by the customer to pay these charges will result in non-delivery of the ordered goods.

Yes. Returns and size exchanges are free of charge. You have 14 days from the delivery of your order to request a return, regardless of the reason.

If you made your purchase using a CRUNA account, you can manage your return request directly from your personal account by going to the "Your Orders" section and selecting "Request a Return": https://cruna.com/account

If you haven't created an account, you can still request a return by filling out the form at: https://cruna.com/pages/richiesta-reso

While filling out the form, you will be asked to provide:

• email address associated with the order;
• order number;
• type of request (return or exchange);
• reason;
• photos of the garment's labels and tags;
• any notes that may be helpful for processing the case.

You will then receive an email from logistics@cruna.com with all the instructions and the waybill for pickup. The pickup reservation is handled directly by CRUNA.

If you are exchanging an item for a different size or color, the new item will be shipped once the original product has been returned to our warehouse.

All items must be returned in the same condition in which they were received: unworn, unwashed, unaltered, and with all original tags, labels, and accessories.

If a product is defective or damaged, you can request a free return or replacement.

You can manage your Cruna Account staff request directly at: https://cruna.com/account. Go to the “Your Orders” section and select “Request a Return.” Fill out the form by entering:

• email address associated with the order
• order number
• type of request
• Reason for return or exchange
• Please attach photos of the labels and tags on the garment(s)
• Please include a detailed note to help us better handle your request

Once we have received the return and inspected the damage, we will proceed with a refund or a replacement of the defective product, depending on your request and the availability of the item.

We will keep you updated via email until we confirm that your refund has been processed or that the new product has been shipped.

For any information regarding the return of a defective product, you can contact us by email at logistics@cruna.com or via WhatsApp at +39 342 843 6599.

As soon as your return is delivered to our warehouse, the Quality Control department will conduct the necessary checks.

If the outcome is positive, we will confirm acceptance of the return and arrange for a refund.
The refund will be processed within fifteen business days of the return’s acceptance, using the same payment method you used to make the purchase.

If the refund is for an unavailable product that we are unable to ship to you, the refund will be processed within five business days of when you placed the order.

To exchange a product you must return it by following the online return procedure and proceed with a new order.

We guarantee you the highest levels of security in protecting your personal and payment information.

We accept all major credit cards (MasterCard, Visa, American Express), PayPal, Apple Pay, Google Pay and Klarna.

The amount is charged at the time of the order, on the selected payment method.