Shipping information

Delivery of the products is made in Italy and Europe (including Bulgaria, Croatia, Denmark, Poland, United Kingdom, Czech Republic, Romania, Sweden, Switzerland and Hungary), to the address indicated by the Customer, only after regular payment of the order submitted to Cruna. In compliance with the provision contained in Article 61 of the Consumer Code, Cruna will make delivery of products no later than 30 days from the day on which the Customer submitted the order.

Under certain circumstances, such as, for example, during periods of sales or business closure, delivery times may vary. The Seller shall not be held liable for delays in delivery that are not attributable to its fault or negligence. Therefore, the Seller shall be exempt from liability for delays due to force majeure, strikes, natural disasters, facts relating to customs clearance procedures, and any other facts relating to the provision of courier services or any other circumstance beyond its control.

The Customer is invited to do everything within its power to facilitate the delivery of the Order, either by making itself available for receipt or by delegating it to a third party.

The courier will make an initial attempt to deliver the Order to the address indicated by the Customer. If the delivery is unsuccessful, the courier will make a further delivery attempt on the following day. In the event that the second attempt is also unsuccessful, the express courier will issue a paper notice containing its contact details and the pick-up point at which it will be possible to collect the products. If the Customer does not pick up the products from the pick-up point within 10 days, the ordered products will be returned to the warehouse. Customer Service will contact the Customer to agree whether to proceed with a new shipment of the ordered products or to make a refund of the relevant payment.

Upon delivery, the Customer must verify the accuracy of the number of packages and the integrity of the outer packaging. In the event that the Customer finds anomalies in the delivery, for example with reference to the number of packages or in the presence of damage to the outer packaging, the Customer must sign the delivery document with reservation and contact Customer service. In the event that it fails to do so, the Customer may not subsequently make any objection with regard to the delivery, without prejudice to the provisions of Article 9 below regarding hidden defects and in compliance with the legal regulations placed to the mandatory protection of consumers.

The Customer may contact Customer Service by filling out the form on the Site or at the email address online@cruna.com