Joining the Cruna Club community is quick and easy.

Create an account on cruna.com and automatically become a Cruna Club member.

Accumulating points is immediate: for every € (or other currency) spent on our site, you earn 1 Club point.

When you sign up, you will immediately receive a welcome code with which you can benefit from -10% off your next order.

Points grow and benefits increase! Earning your first 800 points will take you to the Silver Cruna level. To advance to the next level you will have to pass the 2000 Club points threshold. So on to the next levels. Reward your passion for our products with a world of surprises dedicated to our Community.

For more information on the benefits gained by achieving the various levels see the table available here.

You will always have the opportunity to advance to the next level until you reach the maximum level! Club points will not reset throughout the duration of the loyalty program and you will not be able to downgrade in level. See the Cruna Club Terms and Conditions for more information on the duration of the program.

In the "Cruna Club" section from My Account at cruna.com, you will find all the information about your current status and benefits achieved.

From the same section you can also redeem your rewards by applying discount codes directly to your cart, check the number of points needed to reach the next level, and discover exclusive services dedicated to you!

The benefits provided upon reaching Cruna Silver and Cruna Gold levels are valid for 60 days each, from the time of issuance.

The benefits provided upon reaching Cruna Platinum, Cruna Fan and Cruna Lover levels will be valid until 12/31/2026, you decide when to use them.

Award discounts earned upon reaching Cruna Silver or Cruna Gold levels are redeemable within 60 days of reaching the relevant level. After that time has expired, you will no longer be able to use or reapply for them even though your accumulated point count will remain the same to allow you to reach the next level. 

Benefits earned upon reaching Cruna Platinum, Cruna Fan and Cruna Lover levels will be valid until 12/31/2026.

When you return one or more products purchased from cruna.com, the points awarded for those items will be deducted from your point balance after your return is processed by our logistics.

Points related to a purchase may not be immediately visible in your points balance and may take up to 48 hours. 

If you still do not see points in your balance, first check that your order is listed in"My Orders" in the My Account section. If your order is still not visible in the order list after 2 business days, please contactCustomer Support.

You can monitor your status and level progress in the My Account section. Here you will find all the information to check how far you are from the next level.

Cruna Club is the loyalty program dedicated to customers of www.cruna.com with validity until 12/31/2026.

We are sorry to hear that you no longer want to be a part of our Community, however you can decide at any time to leave the Cruna Club loyalty program.

In your customer file you will find the item "CANCEL SUBSCRIPTION", clicking on it will automatically terminate your membership in the loyalty program.